Terms and conditions

The service

These terms govern the use of DomiMo, a software platform offered by Domimo, identified by 901234567-8 (“DomiMo”, “we”). By creating an account or using the platform you accept these terms and the privacy policy. If this translation and the Spanish version differ, the Spanish version governs.

DomiMo lets businesses take and manage delivery orders, assign them to their couriers and share delivery tracking with their customers. DomiMo is a technology tool: it does not provide the delivery service, does not employ the couriers and is not a party to the relationship between a business and its customers.

Businesses’ customers do not pay DomiMo. Any charges between a business and its customers happen outside the platform.

Your account

You must be of legal age and give real, up-to-date information. You are responsible for keeping your access confidential and for what is done with your account; tell us right away at santigp258@gmail.com if you suspect unauthorized use.

A business owner decides who joins their team and with which role (owner, dispatcher or viewer), and answers for the actions of their team and of the couriers they invite.

The business is responsible for the data of the customers and recipients it enters, and for having their authorization to process it, as the privacy policy describes.

Plans and payments

DomiMo offers a free plan and paid plans with different limits on orders a month, couriers and team members, and different features. Prices are in Colombian pesos and include VAT. Current plans and prices are published on the site and may change; a price change does not affect a period you have already paid for.

Each payment covers 30 days. We do not charge automatically: we remind you a few days before the end and you decide whether to renew. Paying for the same plan extends the period; when you change plans, unused time is converted in proportion to the new plan’s price.

If the period ends unpaid, the plan becomes past due with a 5-day grace period, during which you keep using the platform within your plan’s limits. After that, the business is suspended until a payment is made or a plan is activated.

Payments are processed through Wompi or another method we indicate. Payments are non-refundable, except where the law requires otherwise.

Acceptable use

You must use DomiMo lawfully. You may not: use it to send or coordinate illegal goods or activities; enter people’s data without their authorization; try to access other people’s accounts or data; interfere with the platform’s operation or security; or copy, resell or reverse-engineer it.

We may suspend a business or an account for non-payment, abuse, at the owner’s request or for another breach of these terms. When possible, we will tell you beforehand and give the reason.

Liability

We work to keep DomiMo available and working well, but the service is provided as is and may have interruptions, for example for maintenance or provider outages. Locations and estimated times are approximate.

The business alone is responsible for its orders, products, prices and deliveries and for its relationship with its customers and couriers. To the extent the law allows, DomiMo is not liable for indirect damages or for losses arising from the delivery of orders, and its total liability to a business is limited to what that business paid DomiMo in the 3 months before the event.

The platform, its brand and its software belong to DomiMo. The data you enter remains yours or your business’s.

Changes to these terms

We may update these terms. We will publish the new version on this page with its effective date and, for a significant change, notify you by email in advance. If you keep using DomiMo after that date, you accept the new version; if you disagree, you may stop using it.

These terms are governed by the laws of the Republic of Colombia.

How to reach us

For questions, support or claims: santigp258@gmail.com or +573184241938. Address: Pereira, Pereira, Colombia.